Privacy Policy

This privacy policy sets out how uses and protects any information that you give when you use this website.

About This Policy

This policy was updated on the 27th of July 2020. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The data controller for this website is:
3 Balkerne House
Balkerne Passage

How We Use Your Data

You can use the tabs below to understand what data we collect for which purposes and what we do with it.

Collecting Data

All data collected from contact forms and orders are stored in our secure database. This data is help in the EU.


When you complete one of our contact forms, skills assessments or any other form on our website, there are certain pieces of information that we need in order to process this request. We’ll ask for:

  • Your Name
  • Your Email Address
  • Your Telephone Number

If you request information from us, we may use publicly available information, such as your business address to complete this.

Your information is encrypted and stored in our database. This information is not available for public view and will only be used for the sole purpose of carrying out the tasks set out above.

We will not use this information for marketing purposes unless you give us permission to do so or where specifically laid out in this privacy policy. We will also ask your permission to collect and process the information you provide to complete your request for information.

When you call us, we have the facility to record calls. We’ll ask your permission to do this before you are connected. You of course have the option to opt-out.

Where calls are recorded, these are stored as digital files in the cloud (in the UK) and are stored for a period of 6 months. Some calls are reviewed to understand how we can improve the quality of the service that we deliver.

Our email software adds a tracking pixel to our transactional emails. This lets us know if an email has been opened. We receive no other information other than to say the email has been seen and on what time and date. No other data is collected. You can disable this by choosing not to download images when you open an email.

Placing an Order

When you complete our order form, we will ask for the information that we require to:

  • Process your order
  • Provide the information you requested
  • Contact you for further information

The information that we collect will be:

  • Your name
  • Your email address
  • Your telephone number
  • Your business name (where applicable)
  • Your business address (where applicable)

The data is used to process the order and email a confirmation to you.

The data you provide is only used for the above purposes and is stored in our database to use throughout the order.

The stored data is accessible by our team and by the individual account holders created above. This information is not made available to the public.

Stored data will be retrieved to use in any future orders you make with us.

Making a Payment

When you place an order with us, your payment method will be debit or credit card.

To process your payment, there are some additional pieces of information that we need. These are:

  • Your card number
  • Expiry date
  • CVV number
  • Card holders name

The data you provide is not all held in our system. Payments are processed via Stripe and the payment form is only hosted on our site and pulled in from Stripe. Your payment details are not stored anywhere on our system.

You can choose to store your payment information for future payments. This is done in the way of a secure token rather than your actual card details being stored.

These details are passed to our payment processor, Stripe to process the payment. We then retain the name, address and email address to produce a payment receipt.


If you complete the sign up form for one of our newsletters, we’ll collect data in order for us to send these to you. This data will be:

  • Your Name
  • Your Email Address

This data is used to send you regular updates.

We’ll only send these with your consent (filling in the form) and you can opt out at any time using the unsubscribe links on our emails.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can set your browser to not track your visits to any website. You can opt-out of individual sites too in your browser.


Where you click on an advert on our website, you will be taken to that 3rd party website. None of your personal details are transferred when you leave our site and data protection and privacy are then handled and the responsibility by the 3rd party website.

3rd Parties

To provide a better quality for service and to be able to process certain requests, we use some third party software to do this. Each of these companies are GDPR compliant.

We input the data to these pieces of software. Your details are held securely and are never used by the 3rd party.

These pieces of software are:

Zoho Suite – Used to keep customer records, provide quotes and marketing activities where you have given your permission. View their GDPR statement here. We store this data for a maximum of 6 years. This data is stored in the EU.

Quickbooks Online – Used to produce invoices to allow you to make payment. View their GDPR statement here. We store this data for a maximum of 6 years. This data is stored in the EU.

Crisp Chat – Used to provide a live chat/messaging system. View their GDPR statement here. We collect your IP address and, if you sign up for our website, your email address is also captured. This data is stored for 3 months and is stored in the EU.

FrontApp – Used to send and receive email messages. We are awaiting the GDPR statement from this provider. This data will include your email address and any emails that you send us. We store this information for 6 years and this is stored in the US.

Office 365/Outlook – Used to send and receive emails and manage booking calendars. Office 365 are currently working on their GDPR statement. This data will include your email address and any emails that you send us. We store this information for 6 years and this is stored in the US.

Matomo – Used to track website visits. You can opt out of the cookie that tracks this under the personal details page above. We use your IP address to help track your visit; however, part of this is masked. So, if your IP address is 123.456.8.1, we only ever see 123.456.x.x. We store these details for 3 months before they are deleted. This data is stored in the UK.

ManageWP – Used to create backups of our website. This ensures business continuity in the event something goes wrong. All data collected and contained via this website is backed up daily and stored in encrypted files in EU data centres.

CloudFlare – Used to provide increased performance and security (i.e. firewall) to our website. No personal data is stored with CloudFlare. CloudFlare will capture your IP address to determine your location in order to serve files from a data centre close to you.

Google Drive – All of our files are stored on our Google Drive. This includes proposals, invoices and any other documents. These files are protected by Google security as well as our own passwords. None of our files are made available for public view.

Advanced Collection Solutions – An external company used for the purpose of debt recovery where an invoice has become severely overdue. Details that are used to produce an invoice along with client name, telephone number, email address and mailing address will be passed over to ACS. Our booking terms and conditions and letters of engagement include the consent for this data to be transferred.

Lambert Chapman LLP – An external company who looks after our accounts. Lambert Chapman have access to Quickbooks online and therefore access to the information displayed above.

Managing Data

To conform with GDPR, you have the right to view the data we hold about you and also the right to have this deleted (the right to be forgotten).

You can make a subject access request (access your data) or a removal request by using our contact form.

Data Breaches

If a data breach does occur, whether this be from our own website of that of one of the 3rd party software providers we use, we’ll immediately alert those that are affected. We’ll contact you by email and let you know:

  • What data has been accessed
  • How we believe the breach occurred
  • Who has been affected
  • What we are doing to rectify the situation and how we’re going to make sure it doesn’t happen again.

If you are at all concerned about the data we hold or how we process information, you can raise this with us or directly with the Information Commissioners Office.

Data Retention and Security

Our website uses SSL to ensure the highest level of security. Our internal processes require strong passwords to be used on all of our systems and where possible we operate a paperless environment.

All data is held for 6 years from the date of collection and is managed by our data controller – David Lumley

Your website data is stored our on web server located in London, UK. If any offline data is stored (which is normally not a requirement), then is is stored at our head office in Colchester, UK.

Get the Skills You Need to Succeed

skilliki, 3 Balkerne House, Balkerne Passage, Colchester, Essex, CO1 1PA, UK

About Us

skilliki is a place where you can get the skills you need to succeed. We are a team of experienced learning and development professionals who share our ideas, content, tips and techniques to help and support you.

The website is a personal project that we have chosen to create in our own time and we hope you find the articles that we share useful and supportive of your own personal development.

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